Covid-19 Patient FAQ
When will the office reopen for regular business?
We are currently open and returning to a normal schedule.
Is it safe to visit the dentist? How do I know the office is safe and fully disinfected? Is it safe to sit in the reception room?
Dental practices and other businesses will reopen before COVID-19 is completely contained as a health threat, which means there will still be some fear about being infected by the virus. Even before the COVID-19 outbreak, our office followed strict infection control guidelines that would have prevented the transmission of the Covid-19 (or any other virus) to our patients or team. In an abundance of caution, we have increased the frequency and thoroughness of our sanitizing procedures and we are following all safety procedures recommended by the Center for Disease Control, American Dental Association, and OSHA.
We have added some enhanced infection control procedures including screening every patient and team member for any signs or symptoms of illness. We have always cleaned our reception area every night. Now, we’re also cleaning it and the building common areas throughout the day paying special attention to wiping down chairs, door handles, and other things patients frequently touch. We have also made changes in the reception area and to our scheduling process to allow for increased social distancing.
Have any of your patients tested positive for the coronavirus?
To our knowledge, we have not had any patients test positive. We are screening each patient for risk of exposure before treating them, and we are postponing their treatment if they are showing signs of illness or have traveled recently.
Have any of your staff members been sick or tested positive for the virus?
None of our staff members in the office are presently ill or had the coronavirus. If a staff member is showing symptoms, we require that individual to stay home. We are being especially careful and recommending that anyone with fever, cough, shortness of breath or body aches and chills contact their doctor as soon as possible and self-quarantine.
Should I come to my dental appointment alone?
We are continuing to practice social distancing at our office until it is safe to do otherwise. We ask that you do not bring other family members into the office for your appointment unless they are also receiving treatment or if you need them to provide you with assistance.
Should I cancel my appointment if I am feeling sick? Should I cancel my appointment if someone other than me is sick in our household?
If you or anyone in your household is sick, or under quarantine for any reason, we want to postpone your appointment for at least three weeks.
What if I am unable to pay for my dental care?
We understand that COVID-19 has put many of our patients into challenging financial situations. If you find it difficult to pay for your necessary dental care, we would be happy to discuss options to ease your burden. At our office, we make sure dental care remains affordable by offering many options for payment. We offer flexible payments and plans to assist you in getting your necessary dental care. In addition, CareCredit is modifying their payment plan options in order to assist patients. If you have questions about cost and financing please give us a call to clarify. We do not want finances to get in the way of you being healthy. Postponed preventive and restorative treatment can lead to even bigger expenses and more serious medical issues.
We want your feedback.
Please let us know what we can do to improve your experience and make you feel more safe.